Frequently asked questions

Tap2Wafa gives your café a stamp card that lives in your customer's phone. It sits in Apple Wallet or Google Wallet next to their bank cards, so there is no paper card to lose and no app for them to download. You add the stamps from a phone behind your counter. The dashboard then shows you who your regulars actually are.

Create your café's account, which takes about two minutes. Design your stamp card in the dashboard. Then email support@tap2wafa.com to activate your plan, and we reply within a day. Online payment is not built yet, so until then we set the plan up with you.

They open the scanner on any phone and scan the customer's card. The stamp lands on the card at once, and the card in the customer's wallet updates itself. If the camera cannot read the code, they type the card number instead. The scanner runs in the browser, so there is nothing to install, no new hardware to buy and nothing to connect to your till.

The card asks to be redeemed. Your staff see it at the counter and confirm the reward with one tap. The card then resets, and the next round of stamps begins.

No. Every stamp comes from your own scanner and is signed with your café's own key, which is checked before the stamp is recorded. Every stamp is then written to a record that no one can edit or erase, café staff included.

Your first month is free, with every feature, no limits and no payment details. After that a plan costs 25,000, 50,000 or 75,000 IQD a month. Pay for ten months and you get twelve: 250,000, 500,000 or 750,000 IQD a year. The pricing page has the full detail.

One thing only: how many loyalty customers you can hold. Starter holds 50, Pro holds 100, and Unlimited has no limit at all. Everything else is the same on all three plans: 5,000 active cards, 10 cashier devices, 3 branches, 7 broadcasts a week and 3 card designs. Choosing the smaller plan never quietly takes a feature away from you.

You email us and we set it up with you. There is no checkout button on this site, and that is on purpose: nothing is ever charged automatically. We never hold your card details, because you pay us rather than us pulling money from you. Online payment is coming.

Yes. Every plan covers up to 3 branches under one account, and up to 10 phones or tablets that can scan and stamp.

If a renewal is late, everything keeps working for four more days. After that new stamps stop and the dashboard becomes read-only, but the cards already in your customers' wallets stay where they are. There are no late fees. Your card design, customer list and stamp history are kept for 90 days, so you can pay inside that window and pick up exactly where you left off. You can cancel whenever you like, with no reason and no exit fee.

You do. We hold it for you, we never sell it and we never share it. Ask us at support@tap2wafa.com and we send you an export, normally within 7 days. The terms and the privacy policy say it in full.

Scan the QR code at the counter with your phone's camera. It opens a page, and there is nothing to install. Type your name, add your phone number if you want to, and tap to save the card. It lands in Apple Wallet on an iPhone and in Google Wallet on Android.

No. The card lives in the wallet your phone already has, next to your bank cards and boarding passes. There is no app to download, no account to create and no password to forget.

An iPhone with Apple Wallet, and an Android phone with Google Wallet.

Your name, your phone number if you chose to give one, and the stamps on your card. That is the whole list. There are no analytics, no advertising tags and no third-party cookies on this site or on a café's join page. The privacy policy sets out every detail and how long each thing is kept.

Ask the café, or email support@tap2wafa.com. We check that you hold the phone number on the card, then your details are erased within 30 days and the card is revoked. The privacy policy explains what stays behind afterwards and why.

Only from the café whose card you joined, and only on the card itself. A new stamp, an unlocked reward or an offer shows up on the card in your wallet. Sending limits are built into the platform, so it stays rare. If you would rather not have them, remove the card from your wallet or ask for deletion.

It means the platform is open and working, but still being finished. Things can change while we polish them. That is why the notice sits at the top of every page: nobody should mistake an unfinished platform for a finished one.

English, Arabic and Kurdish. The control at the top of every page moves between them in one click. Our terms and privacy policy are published in all three, and the English version is the one that governs if the wordings ever differ.

Not yet. The scanner needs a connection. If the connection drops it says so and lets your staff try again, rather than letting anyone believe a stamp went through when it did not.

Email support@tap2wafa.com and tell us what happened. One address reaches us for everything, and a person answers.